Last updated: 30 October 2026
We deliver across Pakistan, and you can pay when your parcel arrives (Cash on Delivery).
1. Delivery charges
| Order total | Delivery |
|---|---|
| Rs 4,000 or more | Free nationwide |
| Below Rs 4,000 | Rs 245 flat |
You always see the delivery charge at checkout before you place your order.
2. How fast it arrives
- Dispatch: your order is dispatched within 24 hours of confirmation, Monday to Saturday.
- Delivery: it reaches you in 2–4 working days, anywhere in Pakistan.
Bad weather, courier disruptions, public holidays or big sale days (like 11.11) can occasionally add a day. If your parcel is late, message us and we’ll chase it for you.
3. Order confirmation
After you order, we confirm it by phone call, SMS or WhatsApp. Please keep your phone on.
If we can’t reach you after a few tries, we may hold or cancel the order, so that we don’t send a parcel nobody is expecting.
4. Tracking
Once your parcel is dispatched, we share the tracking number by SMS or WhatsApp, where the courier provides one.
5. Payment
- Cash on Delivery: available everywhere we deliver. Please keep the exact amount ready.
- Bank transfer (pay online): choose it at checkout and save on your order. The exact discount (about 4%) is shown at checkout before you place your order. It works together with a discount code.
6. Please check your details
Make sure your full address, city and phone number are correct. If a delivery fails because of wrong details or no answer, the courier returns the parcel, and re-delivery charges may apply.
7. Receiving your parcel
Check the outer packaging when it arrives. If it’s torn, wet or damaged, take a photo and message us on WhatsApp at 0323 3535382 within 48 hours. We’ll replace it free, as explained in our Exchange & Replacement Policy.
8. Item no longer available
If an item sells out after you order, we contact you to offer another shade, or we remove it from your order. If you paid in advance for it, we’ll return that amount or keep it as credit. Your choice.
9. Help
- WhatsApp / phone: 0323 3535382 (Mon–Sat, 10am–7pm PKT)
- Email: support@lenzzberry.com
