Last updated: 30 October 2026
These terms apply when you use lenzzberry.com or buy from Lenzzberry. By placing an order, you agree to them. Please also read our Shipping & Delivery Policy, Exchange & Replacement Policy and Privacy Policy, which are part of these terms.
Who we are: Lenzzberry, an online store for authentic optical and colored contact lenses, operating from Lahore, Pakistan. We sell online only and don’t have a walk-in shop. Contact: support@lenzzberry.com · 0323 3535382 (WhatsApp)
1. Your eyes come first: please read
Contact lenses, including colored and zero-power lenses, are medical devices that sit on your eye.
- See an eye-care professional before wearing lenses for the first time, and for regular check-ups.
- Follow the wear time. Once the period is over, discard the lenses.
- Never sleep, swim or shower in your lenses, and never share them with anyone.
- Wash and dry your hands before touching lenses. Use only fresh, proper lens solution, never water.
- Take your lenses out immediately if your eyes become red, painful, watery or blurry, and see a doctor if it doesn’t settle.
Information on our site is for general guidance only and is not medical advice.
Prescription (power) lenses: you are responsible for choosing the correct power from a current prescription. If you’re unsure, ask your eye doctor or message us before ordering. A wrong power you selected can only be exchanged while the pack is unused and sealed (see the Exchange & Replacement Policy).
2. Who can buy
You must be 18 or older, or order with the permission of a parent or guardian. You agree to give us true and complete details: name, phone and address.
3. Products and colors
- All lenses we sell are 100% authentic products from their brands (such as Bella and Dahab).
- Colors look different on different eyes. The same shade looks lighter on light eyes and softer on dark brown eyes. Photos, screens and lighting also change how a color looks. Creator photos and videos show how a shade looked on that person’s eyes.
- We try to keep descriptions accurate, but small mistakes can happen. If something is wrong, we’ll correct it.
4. Prices, sales and discount codes
- All prices are in Pakistani Rupees (Rs).
- Sale prices apply only during the dates shown. When a sale ends, prices return to normal.
- Discount codes: one code per order. Codes can’t be exchanged for cash, and they may have conditions such as a minimum order or an end date, shown with the offer.
- Pay-online discount: paying by bank transfer gives an extra discount (about 4%, shown at checkout). It’s separate from discount codes, so you can use both.
- Free gifts are offered while stocks last.
- If a product shows an obviously wrong price because of a technical error, we may cancel the order and return any advance payment. We’ll always contact you first.
5. Placing and confirming orders
- Your order is a request to buy. It is accepted once we confirm it by phone, SMS or WhatsApp and dispatch it.
- We may cancel or limit an order if we can’t reach you to confirm it, if an item is out of stock, if details look fake or incomplete, or if the order looks like reselling or fraud. If you’ve already paid in advance, we’ll return your payment in full.
- Changing or cancelling your order: message us before dispatch and we’ll update or cancel it at no cost.
6. Payment
- Cash on Delivery (COD): pay the courier when your parcel arrives.
- Bank transfer (pay online): our account details are shown at checkout. Your order is dispatched once the payment reaches us, and you get the pay-online discount (see section 4).
- Repeated refusals: refusing COD parcels at the door costs us courier charges both ways. If it happens repeatedly, we may ask for advance payment on future orders.
7. Delivery, exchanges and replacements
Orders are dispatched within 24 hours and delivered in 2–4 working days. Details and charges are in our Shipping & Delivery Policy.
We don’t offer refunds on delivered orders. Unused, sealed items can be exchanged within 7 days, and anything wrong, damaged or faulty from our side is replaced free. See our Exchange & Replacement Policy. For hygiene reasons, opened or used lenses can’t be exchanged unless they arrived wrong or faulty.
8. Reviews, photos and Instagram tags
If you tag us or send us photos, videos or reviews, you allow us to share them on our website and social media, with credit to you. Want something removed? Message us and we’ll take it down.
You agree not to post anything false, offensive or that belongs to someone else.
9. Our content
Our logo, brand name, website design, text and our own photos belong to Lenzzberry or the people who created them. Please don’t copy them for commercial use without our permission. Product brand names belong to their owners.
10. Limits of our responsibility
- We are responsible for delivering the products you ordered as described, and for fixing our mistakes as set out in our policies.
- We are not responsible for problems caused by using lenses against the safety guidance above or the instructions on the pack. That includes over-wearing, sleeping in lenses, sharing, reusing one-day lenses, or using the wrong solution.
- We are not responsible for delays caused by couriers, weather, strikes or other events outside our control.
- Nothing in these terms limits any rights you have under the laws of Pakistan.
11. Website use
Please don’t misuse the site: no hacking, no fake orders, no copying content in bulk, no harmful code. We may block access to anyone who does.
12. Changes to these terms
We may update these terms from time to time. The version on this page, with its date, applies to your order.
13. Law
These terms are governed by the laws of Pakistan. Any dispute will be handled by the courts of Lahore. We’d always rather solve it with you directly first: just message us.
14. Contact
Lenzzberry · support@lenzzberry.com · 0323 3535382 (WhatsApp) · Mon–Sat, 10am–7pm PKT
