At LenzzBerry, we are committed to delivering high-quality contact and optical lenses safely and on time across Pakistan. Please review our shipping policy below.
📦 Order Processing Time
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
🚚 Delivery Timeframe
- Standard Delivery: 3–6 business days after dispatch
- Remote / Less Accessible Areas: Up to 7 business days
Delivery times may vary depending on courier service and location.
💰 Shipping Charges
- Orders above PKR 3,000: ✅ Free nationwide delivery
- Orders below PKR 3,000: 🚚 Flat shipping fee of PKR 245
Shipping charges (if any) are displayed at checkout before payment confirmation.
🚛 Delivery Partners
We work with trusted and reliable courier services to ensure safe handling of all optical and fragile items.
🧾 Order Confirmation & Tracking
- Order Confirmation: You will receive an order confirmation via email, SMS, or phone.
- Tracking Information: Once dispatched, a tracking number may be shared via SMS or email, depending on courier availability.
💳 Payment Methods
- Cash on Delivery (COD): Available across Pakistan
- Online Payments: Accepted via supported payment gateways
🛑 Delivery Guidelines & Important Notes
- Accurate Details: Ensure your shipping address and contact number are correct. Incorrect information may result in delivery delays or cancellation.
- Failed Deliveries: If a delivery attempt fails due to unavailability or incorrect details, re-shipping charges may apply.
- Unclaimed COD Orders: Repeated refusal of COD orders may result in account restrictions.
- Unavailable Items: If an item becomes unavailable after order placement, we will contact you to offer an alternative or issue a refund.
⏳ Delivery Delays
While we aim for timely delivery, delays may occur due to:
- Weather conditions
- Courier service disruptions
- Public holidays
- Unforeseen circumstances beyond our control
We appreciate your patience in such cases.
📩 Need Help?
For shipping-related questions, contact us at:
📧 support@lenzzberry.com