Last updated: 30 October 2026
This policy explains what personal information Lenzzberry collects when you visit lenzzberry.com, place an order or contact us, why we collect it, who we share it with, and the choices you have.
Who we are: Lenzzberry is an online store for authentic optical and colored contact lenses, operating from Lahore, Pakistan. We sell online only and don’t have a walk-in shop. Contact: support@lenzzberry.com · 0323 3535382 (Mon–Sat, 10am–7pm PKT)
We do not sell your personal information.
1. What we collect
When you place an order: – name, phone number, delivery address, city – email address (optional) – the items you order – payment method. If you pay by bank transfer, we see the transfer details you send us. We never see or store card numbers.
When you contact us by WhatsApp, phone, email or our contact form: – your name, number or email, and your message
When you take the Color Quiz: – your answers – your WhatsApp number, and your email if you choose to give it – the discount code we send you
When you join our newsletter: – your email address
When you browse our site: – device and browser type, pages viewed, how you arrived (for example from an Instagram ad), and approximate location from your IP address – this is collected with cookies and similar tools (see section 4)
Your wishlist is saved only on your own device (in your browser). It is not sent to us.
2. Why we use it
- To process and deliver your order: confirming Cash on Delivery orders by phone, SMS or WhatsApp, packing, courier booking and tracking.
- To help you: answering questions, returns, exchanges and refunds.
- To send offers you asked for: quiz results, discount codes and newsletter emails. You can opt out anytime (section 6).
- To improve the site and our ads: understanding which pages and ads work, so we show relevant products.
- To prevent fraud and fake orders, and to keep the site secure.
- To meet legal and tax requirements, such as keeping order records.
3. Who we share it with
We share only what each partner needs to do its job:
| Partner | Why |
|---|---|
| Courier companies | to deliver your parcel (name, phone, address, order value for COD) |
| Our bank | to receive payments and send refunds |
| Website hosting and email services | to run the site and send order emails |
| Meta (Facebook, Instagram, WhatsApp) | ad measurement and showing relevant ads; WhatsApp messages you send us |
| TikTok | ad measurement and showing relevant ads |
| site statistics (Tag Manager / Analytics) | |
| Government or legal authorities | only when the law requires it |
These companies process data under their own privacy policies.
4. Cookies and tracking
Cookies are small files saved by your browser. We use:
- Essential cookies: keep your cart and checkout working. The site won’t work without them.
- Order-source cookies: remember how you found us (for example “Instagram ad”), so we know which channels bring orders.
- Analytics: Google Tag Manager / Google Analytics, to count visits and see what’s popular.
- Advertising: the Meta pixel, Meta Conversions API and TikTok pixel. They measure which ads lead to purchases and help show our ads to people likely to be interested.
Your choices: you can block or delete cookies in your browser settings, and limit ad tracking in your Facebook, Instagram, TikTok and Google ad settings. If you block essential cookies, the cart may not work.
5. How long we keep it
- Order records: kept in our store system so we can handle exchanges, help with past orders and keep proper accounts. They stay there for as long as our store runs, unless you ask us to delete your details. In that case we remove everything we can, and keep only what tax and accounting rules require.
- Newsletter and quiz contacts: until you unsubscribe or ask us to delete them.
- Messages to support: as long as needed to help you, then deleted or archived.
6. Your choices and rights
You can ask us to:
- see the personal information we hold about you
- correct anything that’s wrong
- delete your information, except what we must keep for legal or tax reasons, such as completed orders
- stop marketing messages. Reply STOP on WhatsApp, or use the unsubscribe link in our emails.
Email support@lenzzberry.com. We may ask you to confirm your identity, and we’ll reply within 30 days.
7. Security
We use a secure (HTTPS) connection, limit who can access orders, and work with reputable service providers. No website can be 100% secure, so please message us right away if you notice anything unusual about your order or account.
8. Children
Our site is meant for adults. If you’re under 18, please shop with a parent or guardian. If you believe a child has given us personal information, contact us and we’ll delete it.
9. Links to other sites
Our site links to Instagram, TikTok, Facebook and WhatsApp. Their own privacy policies apply when you use them.
10. Changes to this policy
We may update this policy when our store or the law changes. The date at the top shows the latest version.
11. Contact
Lenzzberry · support@lenzzberry.com · 0323 3535382 (WhatsApp) · Mon–Sat, 10am–7pm PKT Lahore, Pakistan (online store; no walk-in shop)
